Shipping & Returns Policy

Velvyn – Women’s Fashion

Shipping Policy

Order Processing

All orders placed with Velvyn are processed after payment confirmation.
Orders are typically dispatched within 5 to 10 business days.

Once your order has been dispatched, you will receive a tracking number by email.

Shipping Method

Velvyn works with trusted international suppliers to offer fashionable women’s clothing at competitive prices.
Products are shipped directly from our suppliers to the delivery address provided at checkout.

Estimated Delivery Time

The estimated delivery time is 15 to 30 business days from the date of dispatch.

Delivery times are estimates and may vary due to factors such as:

  • Courier operations

  • Customs processing

  • Peak seasons or public holidays

Delays caused by customs or postal services are outside our control and are not included in the estimated delivery timeframe.

Customs, Duties & Import VAT

Orders shipped from outside the UK may be subject to:

  • Import VAT

  • Customs duties

  • Handling fees charged by the courier

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by UK customs authorities (HMRC).

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe:

  1. Please check your tracking information.

  2. Contact your local courier or postal service.

If the parcel is confirmed as lost or undeliverable, please contact us.
Once verified, Velvyn will offer a refund or replacement, in accordance with UK consumer law.

Returns & Refunds Policy

Right to Cancel (Change of Mind)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 calendar days of receiving your order, without providing a reason.

To be eligible:

  • You must notify us within 14 days of delivery.

  • Items must be unused, unworn, and returned in their original condition, with all tags and packaging intact.

Refunds will be issued once the returned item has been received and inspected.

Return shipping costs for change-of-mind returns are the customer’s responsibility.

Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, if an item is:

  • Faulty

  • Damaged

  • Incorrect

  • Not as described

You are entitled to a refund, replacement, or repair.

  • If reported within 30 days of delivery, you are entitled to a full refund.

  • After 30 days and up to 6 months, we will offer a repair or replacement. If this is not possible, a refund will be provided.

In these cases, Velvyn will cover or reimburse reasonable return shipping costs.

How to Request a Return

Please contact our customer support team and provide:

  • Order number

  • Description of the issue or reason for return

  • Photos (if the item is faulty or incorrect)

All requests are reviewed within 7 business days.

Refund Processing

  • Approved refunds are processed using the original payment method.

  • Refunds are issued within 14 days after receiving the returned item or confirmation of cancellation.

  • Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene reasons, certain items (such as underwear or intimate accessories) may not be eligible for return unless faulty. This will be clearly stated on the product page.

Unauthorised or Invalid Returns

Returns sent:

  • Without prior contact

  • Outside the legal timeframe

  • Used, worn, or damaged due to misuse

may be rejected and returned to the customer at their expense.