Shipping and Delivery Times

We work with trusted international suppliers based in the United States, Europe, and Asia to offer competitive prices while maintaining high product quality.

All items are shipped directly from our suppliers to the delivery address provided at checkout.

Estimated Delivery Time

The estimated delivery time is 15 to 30 business days from the date of dispatch.

This timeframe is an estimate and may vary depending on the destination, courier operations, and external factors beyond our control.

Customs & Import Delays

Orders shipped internationally may be subject to customs inspection and clearance procedures, which can occasionally cause delays.
Any delays caused by customs authorities are outside our control and are not included in the estimated delivery timeframe.

Customers are responsible for any applicable customs duties, import taxes, or handling fees, where required by UK law.

Dispatch & Tracking

  • Orders are typically dispatched within 5 to 10 business days after payment confirmation.

  • Once dispatched, a tracking number will be sent by email so you can monitor your delivery.

  • If payment is made using a method that requires processing time, dispatch will occur only after payment has been fully confirmed.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, we recommend first checking the tracking information and contacting the courier or local postal service.

If the courier confirms that the parcel cannot be located or has been lost, please contact our customer support team. We will investigate the issue with the supplier and logistics partner.

Refunds & Consumer Rights

If a delivery issue is confirmed and the goods are deemed lost or cannot be delivered within a reasonable timeframe, you are entitled to a full refund or replacement, in accordance with UK consumer law.

Refunds will be processed using the original payment method once the investigation is completed.

This policy does not affect your statutory rights under UK law, including your right to cancel, return faulty goods, or receive a refund where applicable.