Customs and Tax Policy

According to Decree Law 1.804/80, every Brazilian citizen has the right to import products worth up to USD $50 without taxation.
Most of our products fall below this value, which usually prevents any customs issues.

In some cases, a “Fiscal Problems” status may appear due to ICMS Protocol 021/2011, which requires the collection of ICMS tax in the destination state.
If this occurs and your order is held by SEFAZ, it will only be released after bureaucratic procedures.

If your product is taxed, please contact us — we will do our best to assist you and possibly reduce the tax amount.
However, if payment of the tax becomes unavoidable, the final responsibility lies with the customer.

We recommend continuing to track your order using our tracking tool.
Once released, we will request priority processing of your delivery.

We apologize for any inconvenience and appreciate your understanding.